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| Frequently Asked Questions |
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- Are all of your products 100% Authentic?
- Are all of your products brand new?
- Why are your prices lower than the department stores?
- Where do you buy from?
- How much are your shipping fees?
- Do you accept returns?
- What payment methods do you accept?
- Is my personal information secure?
- How long does it take for me to get the item?
- Do you sell wholesale?
- Are all of your products 100% Authentic?
Yes. We offer a 100% money back guarantee for authenticity. Our products are brand new and sold in the same condition as the fine boutiques and major department stores. All of our designer products are accompanied by certificate of authenticity labels, cards, dust bag and/or box.
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- Are all of your products brand new?
Yes. All of our products are brand new and have passed a 5 star inspection. We do not sell seconds or defective merchandise.
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- Why are your prices lower than the department stores?
We have low overhead costs as an online store, most of the products we sell are not from the respective designers' current season collection, which enables us to offer excellent discounts on the products we sell.
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- Where do you buy from?
All of our designer products are purchased from reputable resellers and authorized vendors that liquidate past season, closeout, discontinued and overstock goods, ensuring the authenticity of the products we offer.
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- How much are your shipping fees?
We offer USPS Priority Mail shipping on all U.S. orders for $15.00.
Orders made outside the U.S. are shipped via USPS Global Express for $45.00 (each additional item will be $10.00 per item). Shipping to Canada is $25.00 via USPS Global Express.
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- Do you accept returns?
Yes. If for any reason you are not fully satisfied with your purchase, you must contact us by email within 1 day from the date you receive your package for an RMA number. An RMA number will be issued to you via email. We do not issue RMA numbers over the telephone. Products must be returned within 5 days from the date you received your package. We do not charge a restocking fee. Shipping charges are non-refundable. Full policy details are listed under "Shipping & Returns".
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- What payment methods do you accept?
We accept Visa, MasterCard, American Express and Discover, as well as PayPal.
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- Is my personal information secure?
Yes. We use Secure Sockets Layer (SSL) 256-bit technology to protect the security of your credit card information as it is transmitted to us.
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- How long does it take for me to get the item?
Shipping usually takes place within 1 to 2 business days (Monday to Friday) after your order is placed, excluding holidays.
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- Do you sell wholesale?
Dluxe Bags is a retail only store. We do not wholesale our merchandise. If you are looking to purchase wholesale designer merchandise, you may buy our eBook of contacts for $34.95 USD by going to our INFORMATION section on the left hand side of our website and by clicking on the "WHOLESALE DESIGNER DIRECTORY" link.
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